01The general rule
Every plan is a single payment for a website that is created and switched on the moment you pay. Because of that, payments are not refundable once your site has been created, and the 14-day cooling-off period ends at that point (you agree to this at checkout). The same goes for upgrades, which unlock straight away.
02When we will refund you
If something we said would work does not work. If a feature included in your plan does not work as we described it, tell us. We will try to fix it. If we cannot fix it within 14 days of your report, or before your wedding date if that is sooner, we will refund what you paid for the plan (or, for an upgrade, what you paid for the upgrade).
If you were charged by mistake. A duplicate payment, or a charge you did not make, is refunded in full.
If we close the service. If we stop running Finally Happening before the end of the period promised in our Terms, we will refund you in full if it happens within 12 months of your payment, and offer a fair part-refund after that.
If a feature we rely on another company for is withdrawn. If a feature that depends on another company (for example, song search and previews) stops being available to you and it was part of what you paid for, we will refund the difference between your plan and the plan below it, if that feature mattered to your choice.
03When we will not refund
- You change your mind, or decide you no longer need the site, after it has been created.
- The wedding is postponed or cancelled. We are very sorry if that happens; your site stays yours, and you can change the date at any time.
- You did not use a feature that was working.
- A problem is caused by something outside the service that we cannot control, such as a guest's email provider rejecting an email, while the feature itself works.
- Content or a site was removed because it broke our Acceptable Use Policy.
04How to ask
Email hello@finallyhappen.ing with your site's address and a short description of what is not working. We reply within 5 working days. Approved refunds go back to the card you paid with, through Stripe, and usually arrive within 5 to 10 working days.
05Your legal rights
This policy does not affect your legal rights as a consumer. Digital content you buy must be as described, fit for purpose and of satisfactory quality, and if it is not you are entitled to have it repaired or replaced, or in some cases to a refund.
06Contact us
Finally Happening
Email: hello@finallyhappen.ing